I finally managed to find the google listing for this fraudulent business. I had a burst in my main water pipe after midnight back in August of 2022. In my desperation and inexperience with homeownership, I called the first emergency plumbing service that google showed me. This company sent out a “plumber” named Sam who, over the course of 2 hours, fumbled over himself countless times to apply a very crude and nonsensical patch to the pipe and barely attempted to shut the main off. He charged me $2,027 for this “patch” insisting he used extremely high quality materials that would normally cost more. Tried to make it out like I was getting a discount. Sleep deprived and naive, I didn’t question this even though my gut knew something was incredibly off.
Lo and behold, 3 months later right before Christmas, this patch starts to become undone and the main water line under the patch starts leaking profusely. I spent weeks going back and forth with Sam over text and could not get him to actually answer a phone call. In the meantime, I’m having to apply tape and putty and whatever I can to stop the leak. He advised I had a full warranty on the work (on the rare occasion he did answer my texts) and that he would come out when he could. After several weeks of promised appointments and no-shows from him and an inability to find the original business listing, I had to basically give up after Sam stopped answering completely and hire a legitimate plumber to actually fix the issue by replacing the pipe entirely. Looking back, I should have reported this company to the consumer affairs division of NJ and I will be looking into how I can still do that. I deserve my money back, whoever at this scam company is reading this. To anyone else searching for an emergency plumber, avoid this one like the plague.
marni ostromogilsky
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July 28, 2024
Mike at Rescue Plumbing and HVAC is AMAZING. He restored my faith in air conditioning service people. He arrived pronto (9pm) and showed photos of the components that needed replacing, which were visibly shot. Our unit had been acting up for years and now it’s cooling better than ever. Furthermore, the price is extremely fair and he is incredibly kind and responsive. Thank you Rescue Mike
Mariya Illyasova
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July 16, 2024
Do not use if you want to overpay for a botched job.
We had issue with our heating and thermostats last year - Technician came and “fixed” and less than a month, and THOUSANDS of dollars later, the unit started making crazy noises and some thermostats stoped working altogether with no heat.
I have reached out to technician who has promised to come and fix. After multiple no shows and in end zero response from technician. I have been reaching out to company directly - emailing, calling, leaving voicemails and NO response.
This is my last attempt for the business to solve the issue before I seek legal help.
Not sure how they are getting good reviews when they treat their customers with such disrespect we have been dealing with this since February and still no response.
D S
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June 22, 2024
STAY AWAY!! I had a terrible experience here. Don’t recommend!! Pick another company with better reviews. Look at all the 1 star reviews! They are here for a reason!!!!
Anu
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January 11, 2024
Did not have a great experience with Rescue Plumbing & HVAC. After an initial diagnosis of the problem with my HVAC system, was told the motor fan needs to be replaced. Spent nearly $1500 for parts + labor. This did not resolve the issue. After another test, was told this is a control board problem and was quoted an additional $1500!!
Went with another company for a second opinion. Turns out it was an issue with air flow and the problem was resolved for less than $700.
The one star is only because the technician who came over was very responsive even around thanksgiving and spent considerable time trying to diagnose the issue. Happy to pay for the cost of labor here but at least expect a partial refund since the issue was unresolved. Have called to request a partial refund and Rescue plumbing & HVAC have been completely unresponsive.
I finally managed to find the google listing for this fraudulent business. I had a burst in my main water pipe after midnight back in August of 2022. In my desperation and inexperience with homeownership, I called the first emergency plumbing service that google showed me. This company sent out a “plumber” named Sam who, over the course of 2 hours, fumbled over himself countless times to apply a very crude and nonsensical patch to the pipe and barely attempted to shut the main off. He charged me $2,027 for this “patch” insisting he used extremely high quality materials that would normally cost more. Tried to make it out like I was getting a discount. Sleep deprived and naive, I didn’t question this even though my gut knew something was incredibly off. Lo and behold, 3 months later right before Christmas, this patch starts to become undone and the main water line under the patch starts leaking profusely. I spent weeks going back and forth with Sam over text and could not get him to actually answer a phone call. In the meantime, I’m having to apply tape and putty and whatever I can to stop the leak. He advised I had a full warranty on the work (on the rare occasion he did answer my texts) and that he would come out when he could. After several weeks of promised appointments and no-shows from him and an inability to find the original business listing, I had to basically give up after Sam stopped answering completely and hire a legitimate plumber to actually fix the issue by replacing the pipe entirely. Looking back, I should have reported this company to the consumer affairs division of NJ and I will be looking into how I can still do that. I deserve my money back, whoever at this scam company is reading this. To anyone else searching for an emergency plumber, avoid this one like the plague.
Mike at Rescue Plumbing and HVAC is AMAZING. He restored my faith in air conditioning service people. He arrived pronto (9pm) and showed photos of the components that needed replacing, which were visibly shot. Our unit had been acting up for years and now it’s cooling better than ever. Furthermore, the price is extremely fair and he is incredibly kind and responsive. Thank you Rescue Mike
Do not use if you want to overpay for a botched job. We had issue with our heating and thermostats last year - Technician came and “fixed” and less than a month, and THOUSANDS of dollars later, the unit started making crazy noises and some thermostats stoped working altogether with no heat. I have reached out to technician who has promised to come and fix. After multiple no shows and in end zero response from technician. I have been reaching out to company directly - emailing, calling, leaving voicemails and NO response. This is my last attempt for the business to solve the issue before I seek legal help. Not sure how they are getting good reviews when they treat their customers with such disrespect we have been dealing with this since February and still no response.
STAY AWAY!! I had a terrible experience here. Don’t recommend!! Pick another company with better reviews. Look at all the 1 star reviews! They are here for a reason!!!!
Did not have a great experience with Rescue Plumbing & HVAC. After an initial diagnosis of the problem with my HVAC system, was told the motor fan needs to be replaced. Spent nearly $1500 for parts + labor. This did not resolve the issue. After another test, was told this is a control board problem and was quoted an additional $1500!! Went with another company for a second opinion. Turns out it was an issue with air flow and the problem was resolved for less than $700. The one star is only because the technician who came over was very responsive even around thanksgiving and spent considerable time trying to diagnose the issue. Happy to pay for the cost of labor here but at least expect a partial refund since the issue was unresolved. Have called to request a partial refund and Rescue plumbing & HVAC have been completely unresponsive.