Terrible experience. The owner/plumber Joe is rude, disrespectful, and more focused on overcharging than actually solving the problem. Three weeks ago, I paid him $600 for a sewer issue he claimed to have fixed—but the exact same problem happened again shortly after.
This time, he quoted me $3,500 to replace traps and even admitted there would be no guarantee the sewer wouldn’t back up again. When I pushed back, he basically told me to “go find someone else.”
He also charged $230 just to snake the drain—a job that took under 5 minutes—and tried to justify it by saying it costs him a lot to come out (even though we live in the same city). When I asked why his prices were so high, he told me I was also paying for his liability insurance and workers' comp—costs he has regardless of whether I hire him.
Thankfully, I found a competitor in the same area who did more work—replacing traps, using a sewer camera to inspect everything—for less than half of what this guy was asking. They were professional and transparent the whole time.
Avoid this rip-off company. I'm just glad I went with someone else.
Vincent Ng
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March 14, 2025
Very happy with the service
Had a few concerns with plumbing. Receptionist was very knowledge and offered some tips first to troubleshoot, and I was able to send more info via email.
Couldn't get a confirmed time slot the next day (understandable), but able to get 1 hours notice before arriving (the next day)
Plumber addressed all my concerns, explained everything and additional followups/fixes needed. Cost for the call was what they quoted me over the phone, no extra surprises/fees, got receipt and description of work via email.
Very happy with service overall
Sara Payne
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July 28, 2023
Great experience! They stopped by the same day to check our old water heater’s small leak. Ended up needing to replace it (as anticipated), and they were able to do it the very next day. It was huge and in an awkward spot, so 2 extra guys came to help the first 2 move the tanks out/in. They were all nice guys, focused but still personable. Hopefully we won’t have anymore plumbing issues for awhile, but when we do, we’ll be calling Schaaf again.
ellen herb
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February 09, 2025
Thank you to Schaaf Plumbing, Rob and Aidan for coming soon after I called to snake out a clogged sewer drain. They were very efficient, knowledgeable and thorough and got the job done in less than one hour. Life savers!!
Stephen Daimler
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July 08, 2024
Schaaf did the plumbing for the construction of our building and we continue to use them for service. They are always prompt and thorough. Recently our hot water heater had some issues and Joe got a new heater instead of replacement parts under the warranty which was cheaper to install and better long term. Very happy customer.
Terrible experience. The owner/plumber Joe is rude, disrespectful, and more focused on overcharging than actually solving the problem. Three weeks ago, I paid him $600 for a sewer issue he claimed to have fixed—but the exact same problem happened again shortly after. This time, he quoted me $3,500 to replace traps and even admitted there would be no guarantee the sewer wouldn’t back up again. When I pushed back, he basically told me to “go find someone else.” He also charged $230 just to snake the drain—a job that took under 5 minutes—and tried to justify it by saying it costs him a lot to come out (even though we live in the same city). When I asked why his prices were so high, he told me I was also paying for his liability insurance and workers' comp—costs he has regardless of whether I hire him. Thankfully, I found a competitor in the same area who did more work—replacing traps, using a sewer camera to inspect everything—for less than half of what this guy was asking. They were professional and transparent the whole time. Avoid this rip-off company. I'm just glad I went with someone else.
Very happy with the service Had a few concerns with plumbing. Receptionist was very knowledge and offered some tips first to troubleshoot, and I was able to send more info via email. Couldn't get a confirmed time slot the next day (understandable), but able to get 1 hours notice before arriving (the next day) Plumber addressed all my concerns, explained everything and additional followups/fixes needed. Cost for the call was what they quoted me over the phone, no extra surprises/fees, got receipt and description of work via email. Very happy with service overall
Great experience! They stopped by the same day to check our old water heater’s small leak. Ended up needing to replace it (as anticipated), and they were able to do it the very next day. It was huge and in an awkward spot, so 2 extra guys came to help the first 2 move the tanks out/in. They were all nice guys, focused but still personable. Hopefully we won’t have anymore plumbing issues for awhile, but when we do, we’ll be calling Schaaf again.
Thank you to Schaaf Plumbing, Rob and Aidan for coming soon after I called to snake out a clogged sewer drain. They were very efficient, knowledgeable and thorough and got the job done in less than one hour. Life savers!!
Schaaf did the plumbing for the construction of our building and we continue to use them for service. They are always prompt and thorough. Recently our hot water heater had some issues and Joe got a new heater instead of replacement parts under the warranty which was cheaper to install and better long term. Very happy customer.